1. Introduction
LedgixSuite is a product of Coastal Tech Lab ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the LedgixSuite platform.
2. Information We Collect
We collect information you provide directly:
- Account details (name, email address, password)
- Business information (company name, GSTIN, billing address)
- Client and transaction data you enter into the platform
- Payment information (processed securely via Razorpay)
We also collect data automatically:
- Usage data (pages visited, features used, timestamps)
- Device and browser information
- IP address (anonymised for analytics)
3. How We Use Your Information
- To provide, maintain, and improve the LedgixSuite platform
- To process subscription payments via Razorpay
- To send transactional notifications (invoice receipts, payment alerts, reminders)
- To send product updates and offers (you can opt out at any time)
- To detect fraud and ensure platform security
- To comply with applicable laws and regulations
4. Data Sharing
We do not sell your personal data. We share data only with trusted service providers who help us deliver the platform — including Razorpay for payment processing and cloud hosting providers for infrastructure — under strict confidentiality agreements. We may disclose data if required by law or to protect our legal rights.
5. Data Security
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. We perform regular security audits and daily backups on redundant infrastructure. No system is 100% secure — if you suspect a breach, contact us immediately at [email protected].
6. Data Retention
We retain your data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law (e.g., financial records under GST regulations).
7. Your Rights
You have the right to:
- Access a copy of the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Export your invoices and business data
To exercise any of these rights, email [email protected].
8. WhatsApp Communications
LedgixSuite allows you to send invoices, quotations, payment reminders, and business reports to your customers and partners via WhatsApp. By using this feature, you confirm that your customers have consented to receive WhatsApp messages from you.
We use WhatsApp solely as a communication channel on your behalf — we do not send unsolicited messages to your contacts. You can stop using the WhatsApp sharing feature at any time by simply not using it within the platform. If you wish to opt out of any WhatsApp communications sent by LedgixSuite directly (e.g. product updates or onboarding messages), contact us at [email protected] and we will remove you immediately.
9. Cookies
We use essential cookies for platform functionality and analytics cookies (Google Analytics 4) to understand how users interact with our site. You can disable analytics cookies in your browser settings.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or via a notice on the platform. Continued use after changes constitutes acceptance.
11. Contact Us
Questions about this policy? Email us at [email protected].
LedgixSuite is a product of Coastal Tech Lab.